Review the features and limitations of the outbound caller ID number.

Select Hide Caller ID to hide the phone user's caller ID by default.

The user can change their caller ID number before making a call.

Outbound Caller ID (only visible if the phone user has a calling package): Select the default caller ID number when using the Zoom desktop client or mobile app to make a call.

Personal Emergency Address: Click Manage to view or add personal emergency addresses part of the nomadic emergency services feature.

Note: Click the Policy tab to control if phone users can change their emergency address. Click Manage to change the phone user's emergency address or add personal locations.

Emergency Address: Displays the emergency address provided to first responders when dialing an emergency number.

This setting is only visible if you assign a package.

Number(s): Click Assign to assign direct phone numbers to the phone user.

If you try to change the extension to one that's already in use, the error message will show the display name associated with the extension.

If you have multiple sites and enabled site codes, the sum of the extension number and site code must be less than or equal to the maximum extension length.

Extension numbers can be 3 to 6 digits. If you require longer extension numbers, contact Zoom.

Some extension numbers are special service numbers and cannot be used.

Extension Number: Click Edit to change the extension number assigned to the phone user.

Click × next to an assigned package to remove it.

Package: Click Assign to assign an outbound calling package.

Select another site using the drop-down menu to move the user to another site.

Site (only visible if you have multiple sites): Displays the site that the phone user belongs to.

You can customize the following settings: Profile tab

Click the name of the phone user you want adjust settings for.In the navigation menu, click Phone System Management then Users & Rooms.Prerequisites for changing phone user settings Use a template to bulk apply certain settings.There are also account-level settings that can be applied to all phone users in the account, and policy settings that enable or disable certain phone features.After adding users to Zoom Phone, you can change phone users' settings.

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